Terms of Service

CommissionsIQ – Powered by LoanX Effective Date: 20 July 2026 Last Updated: 20 July 2026

1. Agreement to Terms

Welcome to CommissionsIQ, commission tracking and reconciliation software operated by LoanX Solutions Pty Ltd (ABN: 36 684 087 965) (“we,” “our,” “us,” or “LoanX”). These Terms of Service (“Terms”) govern your access to and use of CommissionsIQ, including all features and services (collectively, the “Service”).

By accessing or using CommissionsIQ, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service.

1.1 Parties to Agreement

1.2 Agreement Hierarchy

In case of conflict, documents are interpreted in this order:

  1. Enterprise Service Agreement (if applicable)
  2. These Terms of Service
  3. Privacy Policy

2. Eligibility and Account Registration

2.1 Eligibility Requirements

To use CommissionsIQ, you must:

2.2 Business Use Only

CommissionsIQ is designed for business use by mortgage professionals. It is not intended for:

2.3 Account Registration

When creating an account, you must:

2.4 Account Security

You are responsible for:

Security breach notification: contact us immediately if you suspect unauthorised access.

2.5 Account Restrictions

One account per person. You may not:

3. Subscription Plans and Billing

3.1 Service Plans

CommissionsIQ offers the following subscription tiers:

All prices are in Australian Dollars (AUD) and exclude GST. Full details are on the pricing page.

3.2 Free Trial

New users receive:

3.3 Billing Cycle

3.4 Payment Processing

3.5 Price Changes

We may change pricing with:

3.6 Taxes

You are responsible for:

Tax invoices are provided monthly via email.

3.7 Refund Policy

Exceptions: Refunds may be provided at our sole discretion for service outages, billing errors, or extenuating circumstances.

4. Service Description and Availability

4.1 The Service

CommissionsIQ includes:

4.2 Availability

The Service is hosted on AWS infrastructure. We do not currently offer a contractual uptime commitment to customers. Scheduled maintenance will be announced in advance where practicable.

4.3 Beta Features

Some features may be marked “Beta” or “Preview”:

4.4 Modifications to Service

We reserve the right to:

Notice of material changes: provided via email and in-app notification.

5. User Responsibilities and Obligations

5.1 Compliance with Laws

You must comply with all applicable laws including:

Before uploading client data to CommissionsIQ, you must:

Important: You are the data controller. LoanX is the data processor. You are responsible for lawful collection and use of client data.

5.3 Data Accuracy

You warrant that:

5.4 Professional Use

You agree to use CommissionsIQ only for:

5.5 Prohibited Activities

You may NOT:

5.6 Data Backup

While we maintain regular backups, you should:

Need your data out? Contact us and we’ll provide a CSV export.

6. Intellectual Property Rights

6.1 LoanX Ownership

LoanX owns all rights, title, and interest in:

6.2 Your Data Ownership

You retain all ownership rights to:

Licence to LoanX: By uploading data, you grant us a limited, non-exclusive, royalty-free licence to store, process, and display your data in order to provide the Service to you, and to create aggregated, anonymised statistics.

Important: We never claim ownership of your data and will not use it for purposes beyond providing the Service.

6.3 Aggregated Data

We may use anonymised, aggregated data for industry research and benchmarking, and for product improvement. Aggregated data never identifies you or your clients, and your data is never used to build models for other accounts.

6.4 Feedback and Suggestions

If you provide feedback, ideas, or suggestions:

If you believe content on CommissionsIQ infringes your copyright, contact us with your contact information, a description of the copyrighted work, and the location of the infringing material. We will investigate and take appropriate action within 7 business days.

7. Integrations

CommissionsIQ has no live CRM, lender or aggregator API integrations. The Service works from the commission statements you upload. Where you or your provider can grant approved access, we can build a connection on our side; any such connection will be governed by terms agreed at the time, including any applicable third-party terms.

8. Data Protection and Security

8.1 Security Measures

We implement:

8.2 Australian Data Storage

Your data is hosted in Australia on AWS infrastructure.

8.3 Data Breach Notification

In the event of a data breach likely to result in serious harm:

8.4 Your Security Obligations

You must:

9. Privacy and Data Use

9.1 Privacy Policy

Our Privacy Policy describes what data we collect, how we use it, who we share it with, and your privacy rights. By using CommissionsIQ, you consent to our Privacy Policy.

9.2 Client Data Processing

You acknowledge that:

9.3 Data Retention

9.4 Data Deletion

Upon account termination:

To request data deletion: contact us.

10. Disclaimers and Limitations of Liability

10.1 Service Provided “As-Is”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMMISSIONSIQ IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY OR COMPLETENESS, OR UNINTERRUPTED OR ERROR-FREE OPERATION.

10.2 No Financial Advice

CommissionsIQ provides data analytics and insights — not financial advice. Projections are estimates based on historical data. We are not financial advisors. You are responsible for all business decisions, for verifying the accuracy of data and insights, for compliance with your Australian Credit Licence obligations, and for professional judgment in client interactions.

10.3 Source Data

We are not responsible for:

The expected figures shown in the Service are derived from the statements you upload. You must verify all data before relying on it.

10.4 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOANX’S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO COMMISSIONSIQ IS LIMITED TO THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, OR $1,000 AUD, WHICHEVER IS GREATER.

10.5 Excluded Damages

WE ARE NOT LIABLE FOR:

10.6 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies guarantees, warranties, or rights under the Australian Consumer Law (ACL) or other statutory protections that cannot be excluded. If we breach a consumer guarantee under the ACL, our liability is limited (to the extent permitted) to re-supplying the Service or refunding the amount paid for the Service.

10.7 Indemnification

You agree to indemnify and hold harmless LoanX, its officers, directors, employees, and agents from claims arising out of your breach of these Terms, your violation of any law or third-party rights, unauthorised use of your account, or claims related to client data you uploaded.

11. Termination and Suspension

11.1 Termination by You

You may cancel your subscription at any time by contacting us or via your account settings where available. Cancellation takes effect at the end of the current billing period. Request a CSV export of your data before your 30-day post-cancellation window ends.

11.2 Termination by Us

We may terminate or suspend your account immediately if:

Notice: We will provide notice when possible, but may terminate immediately for serious violations.

11.3 Effect of Termination

Upon termination:

11.4 Service Suspension

We may temporarily suspend your account for non-payment (after the grace period), a suspected security breach, or investigation of a Terms violation. Contact us to resolve a suspension.

12. Dispute Resolution

12.1 Informal Resolution

Before initiating legal action, contact us describing the issue. We will attempt good-faith resolution within 30 days.

12.2 Governing Law

These Terms are governed by the laws of New South Wales and the Commonwealth of Australia.

12.3 Jurisdiction

You agree to submit to the exclusive jurisdiction of the courts of Sydney, New South Wales, Australia.

12.4 Dispute Resolution Process

  1. Negotiation: good-faith discussions between the parties (30 days)
  2. Mediation: non-binding mediation with an agreed mediator (60 days)
  3. Litigation: either party may proceed to court

12.5 Small Claims

Either party may pursue claims in a court of appropriate (including small-claims) jurisdiction, filed individually.

13. General Provisions

13.1 Entire Agreement

These Terms, our Privacy Policy, and any Enterprise Service Agreement constitute the entire agreement between you and LoanX.

13.2 Amendments

We may modify these Terms with 30 days’ advance notice via email. Changes are posted on this page. Continued use constitutes acceptance; material changes require explicit consent.

13.3 Severability

If any provision is found unenforceable, it is modified to the minimum extent necessary and the remaining provisions remain in full force.

13.4 Waiver

Failure to enforce any provision does not waive our right to enforce it later.

13.5 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms to a successor in interest, an affiliated company, or a third party with 30 days’ notice.

13.6 Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, war, government actions, health emergencies, telecommunications failures, or third-party service provider outages.

13.7 Notices

Legal notices must be sent to LoanX Solutions Pty Ltd, 402/7 Maitland Place, Norwest NSW 2153, Australia, or via our contact page. You consent to receive notices electronically via email to your registered address and in-app notifications.

13.8 Language

These Terms are written in English.

13.9 Relationship

These Terms do not create a partnership, joint venture, agency, employment, or franchise relationship.

14. Industry-Specific Terms

14.1 Australian Credit Licence (ACL) Compliance

You represent and warrant that you hold a valid ACL or are an authorised credit representative, comply with NCCP Act requirements, maintain professional indemnity insurance as required, and follow responsible lending obligations.

14.2 Commission Tracking

When using CommissionsIQ:

14.3 Clawback Visibility

CommissionsIQ provides alerts on settlement dates and clawback windows, and visibility of clawback exposure across your book. You are responsible for client retention strategies, legal compliance, and business decisions. Clawback cannot be prevented by software.

14.4 Client Relationship Management

You acknowledge that you are the primary relationship owner with your clients, that CommissionsIQ is a tool to assist rather than replace professional judgment, and that client communication and advice remain your responsibility.

14.5 Record-Keeping

CommissionsIQ maintains retrievable commission records and audit trails, but you are responsible for compliance with record-retention obligations under the NCCP Act, for maintaining your own backups and archives, and for producing records for ASIC audits or investigations.

15. Acceptable Use Policy

15.1 Fair Use

You agree to reasonable use of the Service — no excessive automated load, bulk downloading or scraping, and reasonable use of support channels.

15.2 Prohibited Content

You may not upload illegal or fraudulent information, copyrighted material without authorisation, malware, personal data unrelated to mortgage broking, spam, or offensive, defamatory or harmful content.

15.3 Enforcement

Violation of acceptable use may result in a warning, temporary suspension, permanent termination, legal action for damages, or reporting to authorities where activity is illegal.

16. Contact

For support, billing, legal, security or privacy matters, reach us via the contact page or by mail: LoanX Solutions Pty Ltd, 402/7 Maitland Place, Norwest NSW 2153, Australia.

17. Acknowledgment

By creating an account or using CommissionsIQ, you acknowledge that you have read and understood these Terms, agree to be bound by them, have authority to enter into this agreement, have read our Privacy Policy, are at least 18 years old, and hold or are affiliated with an Australian Credit Licence where required.

If you do not agree to these Terms, you may not use CommissionsIQ.

Last Updated: 20 July 2026 Version: 2.0

© 2026 LoanX Solutions Pty Ltd. All rights reserved.

Trademarks: CommissionsIQ and LoanX are trademarks of LoanX Solutions Pty Ltd.